Returns & Exchanges
At sams247, we strive for 100% satisfaction with every order; however, due to the perishable nature of our food products, we can only accept returns on non-perishable items or damaged goods within 14 days of delivery.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and the original packaging to your request.
Await Authorization
Our quality assurance team will review your claim within 48 hours to provide a return authorization number or confirm eligibility for a refund.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing